Turn every resident and owner interaction into better feedback, stronger public reviews, and a clearer view of reputation performance across your portfolio.
See where your reputation stands—and what to improve first.
Average rating
Response rate
New reviews
Three locations can improve response time and review volume this month.
PM Reputation helps corporate teams and on-site managers ask for feedback, catch issues early, respond consistently, and report on performance—without adding another complicated process.
Send branded email and text requests at the moments that matter—from move-in and maintenance completion to renewals and owner check-ins.
Give unhappy customers a direct path to your team so problems can be addressed before they become lasting public complaints.
Bring reviews from key sites into one view. Spot rating changes, recurring themes, and location-level risk without manual checking.
Use alerts, assignments, and approved response guidance to help teams reply quickly while protecting your brand voice.
Compare communities, branches, regions, and teams with dashboards that turn reputation into an operating metric.
Understand what drives satisfaction, where performance is slipping, and which locations deserve recognition or support.
The platform keeps feedback, reviews, responses, and reporting connected—so your team always knows the next best action.
Request a Reputation AuditTrigger timely, branded feedback and review requests.
Capture private feedback and public reviews in one place.
Route issues, respond faster, and reinforce what works.
Track progress across every location and reporting period.
See the big picture without losing the local detail. Role-based views help executives track portfolio health while managers focus on the reviews, feedback, and tasks that need attention today.
Ratings, review volume, response activity, and customer sentiment.
Benchmark performance and identify outliers across the portfolio.
Turn trends into coaching, process changes, and accountable follow-up.
Whether you manage residents, owners, associations, or tenants, PM Reputation gives your team a consistent system for earning trust and showing the market why your company is the right choice.
We’ll review your public reputation, identify the biggest opportunities, and show you how PM Reputation can help your team improve.